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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Kimball

August 22, 2024

5  out of  5
rating by David Kimball
"I am posting a thank you and high compliments to State Farm; Maxine Rafferty and Cesar Flores in the Mill Valley, Cesar Flores agency and William Iverson, State Farm claims specialist for kind and expeditious resolution of our claim. Rats totaled our 2021 Mini Cooper, which loved. Everyone was kind and totally responsive toward a successful resolution. The payout was based on the Bay Area market and the State Farm procedure was very customer friendly. David Kimball, Bolinas California"
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Stafford Matthews

August 22, 2024

5  out of  5
rating by Stafford Matthews
"Cesar and Maxine are first-class agents and highly knowledgeable and practical in their proactive advice in structuring and managing my insurance policies. They're also very friendly and super responsive. I have been with State Farm over 30 years and this team is by far the best ever. I would not trust anyone else. A 10-star review."
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Spencer Shapiro

April 29, 2024

5  out of  5
rating by Spencer Shapiro
"Maxine is great! She is very responsive and always has a solution to the problem I'm having"
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Dan Atkinson

March 20, 2024

5  out of  5
rating by Dan Atkinson
"We had some terrible experiences getting homeowners insurance from two other providers, but Cesar and his staff was super helpful in getting us insured. The office is very responsive and the rates are reasonable!"
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Donn Kinne

March 19, 2024

5  out of  5
rating by Donn Kinne
"Cesar Flores -State Farm Agency - total pros to take care of Home & Auto insurance needs"
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Yael Ronen

March 16, 2024

5  out of  5
rating by Yael Ronen
"Very responsive, curtious and great to work with"
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Brian Steele

February 16, 2024

5  out of  5
rating by Brian Steele
"I have been Cesar Flores forever. The office is great and very helpful and quick to respond. Great agent"
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Augustus Tobes

February 15, 2024

5  out of  5
rating by Augustus Tobes
"This is a great insurance team who has helped me with a few different vehicles and types of coverage. They are very responsive and it’s helpful to have a local contact."
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Tanya Nelson

February 5, 2024

4  out of  5
rating by Tanya Nelson
"Cesar Flores and his team have served as great ambassadors for State Farm to our family since ~1961! Thankfully, we have not needed to submit claims very often, but whenever we have we have received prompt attention and it feels like we have been compensated fairly. Cesar’s staff have always been personable, friendly and knowledgeable. Highly recommend."
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John Schenkenberger

January 8, 2024

5  out of  5
rating by John Schenkenberger
"Cesar Flores has always been helpful in answering questions and working with me as a rental property manager for our mutual client's rental home. I appreciate a well run agency like Cesar's."
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Julie Nunn

May 30, 2023

5  out of  5
rating by Julie Nunn
"Maxine was great! I was so bummed when my electric bike was stolen and she gave me excellent help! We are going to catch up mid-summer to review my policies which is also very appreciated. Thank you for the great service! Julie Nunn"
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Leslie Kline

May 24, 2023

5  out of  5
rating by Leslie Kline
"I have been working with Cesar Flores for 25+ years now. I started as a 24 year old with just a one car policy to home, life, umbrella, multiple cars and RV policies. He has always be accessible, honest, willing to run a hundred options by us. We meet with him when we need to or when he wants us to! He lets us know when we need to update or make changes to any of our policies. I feel very taken care of by Cesar and his team."
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Patricia C

May 17, 2023

5  out of  5
rating by Patricia C
"I appreciate Maxine. She helped me with a homeowner’s policy. From start to finish, the process was smooth. Her responses and promptness back and forth with me on emails was so on point with the 1/2 dozen inquiries and questions and change requests I had after I received the initial policy estimate and coverage. Many Thanks, Maxine."
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elizabeth brady

March 15, 2023

5  out of  5
rating by elizabeth brady
"We have been state farm clients for over 20 years and love this office. They are always willing to answer any questions that we have and we've never had trouble getting in touch with them when needed. Great team to work with!"
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Abbi Chaimongkol

February 23, 2023

5  out of  5
rating by Abbi Chaimongkol
"I am very impressed with how helpful and efficient this agency has been. My interaction with Maxine was very pleasant and she was able to assist me with my requests immediately. This took a lot of stress off my shoulders. Thank you for your help Maxine!"
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Brennan Dunn

February 19, 2023

5  out of  5
rating by Brennan Dunn
"Maxine was super helpful. She should get a raise."
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Wendy Slick

January 30, 2023

5  out of  5
rating by Wendy Slick
"Cesar and his staff are amazing!! I’ve been with them for over 30 years- they are the best!!!"
We responded:
"thank you Wendy. All the best to you."
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no name

January 27, 2023

5  out of  5
rating by no name
"Maxine and Sandy are my favorite agents at State farm. However, everyone is willing to help and very personable. I highly recommend this specific State farm location. I've been with this location for more than 20 years. Cesar Flores State Farm Insurance Agent at 650 East Blithedale Ave Ste G Mill Valley, CA 94941."
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Riley Kuffner

January 27, 2023

5  out of  5
rating by Riley Kuffner
"They’re the best! Been with them for years."
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mary wuerth

December 20, 2022

5  out of  5
rating by mary wuerth
"Super helpful and thorough. The one time we had an accident they quickly took great care of us! Highly recommend."
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Burke Schuchmann

November 18, 2022

5  out of  5
rating by Burke Schuchmann
"Maxine Raffety, the account manager, is real gem of a person and a real help navigating red tape and actively solving problems. She even gets back to you to make sure that things worked out satisfactorily, later. Cesar Flores has knack for assembling a great staff and Maxine is a great asset."
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Jayaram Kancherla

November 11, 2022

5  out of  5
rating by Jayaram Kancherla
"Maxine was very diligent about what insurance I needed and kept me updated until the policies were issued. The customer service is off the charts and I am impressed at how helpful and knowledgeable she is. highly recommend them!"
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Todd Schopp

October 21, 2022

5  out of  5
rating by Todd Schopp
"Great personalized service"
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Julian Palacios

September 16, 2022

5  out of  5
rating by Julian Palacios
"I was interested in looking into life insurance and was looking around at different place wanted to get a quote at State Farm next. I gave a call to Cesar Flores office and the person I spoke to was Maxine. Maxine was very knowledgeable, fun to talk to, and had a great spirit overall! I wasn’t sure on what I needed for life insurance since this was my first time shopping for it cause it’s always great to have. Luckily, Maxine was very helpful with asking me questions to help me decide on what I needed for my coverage. I decided to go through with Maxines quote which was great!! I will be coming back to Cesar Flores’s office in the future to get more help with Maxine for more insurance!"
We responded:
"Thank you very much for your input Mr. Palacios. If we can be of any more service to you please let us know."
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Cooper Villalon

September 13, 2022

5  out of  5
rating by Cooper Villalon
"So grateful for Cesar and his amazing team! They're always extremely helpful and knowledgeable, and it's a privilege to actually know my insurance representatives. My car was stolen a few months ago, and they did everything they could to guide me through the process and always make me feel like I had a handle on things. Cannot recommend them higher!"
We responded:
"Thank you Cooper, all the best to you."